Privacy Policy
This policy explains how Internets LLC (the “Company”) handles user information in Live Photo Frames (the “App”), its official website (the “Website”), and its support form.
Information Handled by the App
The Company does not directly collect information that identifies users or information about App usage through the App, and does not use advertising or behavioral tracking.
Apple may separately provide crash reports as described in “Information Received from Apple” below.
Photo Library Access
With your permission, the App accesses the default Apple TV profile’s photo library to display and play your selected photos and Live Photos in photo frames. Switching profiles does not change which photo library the App uses.
The App uses this photo library on a read-only basis and does not modify or delete your original photos or Live Photos.
Local Information and Settings
Information about your selected photos and your display settings is stored on your device. Photos and their metadata are not sent to the Company’s servers.
Information Received from Apple
Depending on your sharing settings and Apple’s practices, Apple may provide crash reports to the Company. These may include technical details about the App, device, operating system, and crash.
The Company uses these reports to investigate problems, improve reliability, and fix bugs, and deletes its copies when no longer needed for the investigation or fix. Apple manages its own copies under the Apple Privacy Policy.
Information Received Through Inquiries
When you contact support, the Company handles information you enter or send. The support form handles your email address, selected category, message, language information, checkbox responses, and verification information. Cloudflare processes submissions and delivers them by email. The Company uses support information for:
- Answering inquiries, providing support, and resolving issues.
- Investigating and fixing defects.
- Improving the App and support quality.
Storage and Deletion of Support Information
The Company promptly deletes personal information in support correspondence once the response and issue are resolved. However, support information necessary for legal compliance or handling disputes may be retained for as long as it remains necessary for those purposes.
The Company may keep anonymized technical information needed to improve the App and support quality.
Information Protection and Service Providers
The Company takes necessary and appropriate security measures to protect your information. It may use external providers to operate forms, websites, email, and related services, allowing them to handle information only as needed for the support purposes described above. The Company appropriately selects and supervises these providers.
Website Information
The website uses Cloudflare for hosting, security, and email delivery. Cloudflare may process IP addresses, browser and device details, and request or security information. Its own records and retention practices are separate from the Company's support correspondence and deletion rules; see the Cloudflare Privacy Policy.
The support form uses Cloudflare Turnstile to prevent automated abuse. Cloudflare may process IP addresses, browser and device details, and similar information for this check; your IP address is sent when available. See the Turnstile Privacy Addendum.
Disclosure to Third Parties
Apart from processing by the service providers described above and cases permitted by law, the Company does not provide your personal information to third parties without your consent. The Company does not sell your personal information or use it for targeted advertising.
Requests to Access, Correct, or Delete Information
To request access, correction, suspension of use, deletion, or other handling of your personal information held by the Company, use the contact details below. The Company handles requests in accordance with applicable law.
Changes to This Policy
The Company may update this policy as information handling, laws, or circumstances change. Changes and their effective dates will be announced on the website, in the App, or by another appropriate method, with additional notice or consent where required by law.
Contact
Established
October 26, 2026
Last Updated
October 26, 2026
Live Photo Frames